Customer Service Advisor

THIS IS NOT A REMOTE ROLE.Monday to Friday, 3 days at home, 2 days in the Oxford office.

Temporary to permanent Customer Service role, Oxfordshire. Your new companyIs a specialist solutions provider that supports large organisations in managing information from the external partners they work with. Their focus is on helping businesses operate with confidence by making it easier to gather, maintain, and review essential data about the companies they rely on.Your new roleWill be to provide excellent customer service within a large, dynamic team.

The role will involve making 40/50 calls per day of an outbound nature to customers to explain the benefits of the process they use and assisting them in areas such as renewing their subscription, registering for the first time and supporting them with a variety of services. You will also be expected to log and maintain accurate records, deal with queries and speak to customers regarding payments.What

you'll need to succeedYou will need experience within an office environment, in a phone-based customer service role. You will be comfortable making outbound calls of circa 50 per day and enjoy hitting targets and exceeding them. You will need to live locally in Oxford in order to attend the site for two days per week. Please do not apply for this role if you do not have the relevant experience or are not available immediately or within one to two weeks, as your application will not be considered.

Please also note this role is based in Oxford, with two days per week expected in the office.What you'll get in returnA temporary to permanent role, working for a stable business that is growing both locally and internationally. You will benefit from a generous benefits package when you convert to permanent employment, as well as a bonus scheme and only be expected to be in the office two days per week in Oxford.

The company has free on-site parking and is easily accessible from Oxford city centre.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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