Accommodation Coordinator Job Oxford area,England UK,Customer Service/HelpDesk

Job Description SUMMARY

CORE SKILLS

Given the on-call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken is essential
Highly motivated, energetic, positive
Customer service orientated, friendly & approachable manner
Able to remain calm under pressure & to diffuse potentially difficult situations
Sensitive to needs of international students living away from home
Excellent communicator with students, colleagues, and external clients
Attention to detail, organised & thorough

OBJECTIVES

To support the Accommodation Manager in running an efficient department and cover duties in their absence
To ensure the highest level of customer service and satisfaction
To maintain EF policies, regulations and criteria of accrediting bodies
To support students in their daily life and enable them to achieve the best experience and highest learning possible
To promote the best image of the school in the local community through contact with local suppliers, contractors, and other community contacts
To ensure all health and safety requirements are adhered to
To help maintain 'one team', where the different departments liaise and interact effectively and efficiently

RESPONSIBILITIES

Confirms bookings alongside the customer support team
Allocates students to appropriate accommodation
Recruits, markets, evaluates & selects suitable homestay accommodation
Implements plans to optimize host family retention
Undertakes relevant training as required
Assists with visitors to school and participates in fam trips
Deals with general daily student enquiries, logging all student communication on students' records.
Follows up on accommodation issues raised in student evaluations
Attends other school/Student Council/central meetings as and when required
Ensures concerns are escalated to managers/sales offices where appropriate
Reports maintenance issues
Assists students and sales offices with accommodation requests/changes and ensuring the in-house booking system is up to date.
Ensuring that correct information about supplements is given and money collected/payment confirmed before changes are effective
Liaises with recruitment offices regarding enrolment enquiries & student issues.
Preparing arrival & departure documents for weekend receptionists

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