Retail Customer Advisor Westgate

Three Retail Customer Advisor

Location: Unit U49, 234 The Westgate, Oxford, United Kingdom, OX1 1PE

Salary: £13.72 per hour + an on‑target bonus of 15%, paid monthly based on store performance

Working Hours: 30 hours across 5 days per week, including weekends on a rotation basis

• Customer Engagement
  :
  Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
• Service Excellence
  :
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement
  :
  Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency
  :
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a prompt resolution.

• Customer Focused
  :
  Strong passion for delivering exceptional service and ability to understand and meet customer needs.
• Team Collaboration
  :
  Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving
  :
  Resourceful and proactive in resolving customer enquiries and challenges.

Competitive package of pay and benefits that reward hard work while supporting health and well‑being. You can personalise benefits including:

• Great pay and bonuses
• Up to 31 days off plus 2 bank holidays
• Discounts and vouchers
• Pension plan
• Development opportunities & learning tools

We believe everyone should have the opportunity to interview for a role that matches their skills. We identify reasonable adjustments to support candidates throughout the interview process, including extended time or breaks for online assessments, sign language interpreter, or assistive technology.

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