Flagship Running Specialist, Women's Department Ldn Flagship Store St

Purpose & Overall Relevance for the Organization

To maintain a highly impactive, brand orientated consumer experience within the adidas LDN Flagship store.
To assist in the end-to-end service experience at all consumers within the designated consumer touchpoint, supporting all elements that provide a one‑of‑a‑kind experience for our Flagship and creators club consumers.
To be the specialist within the designated consumer touchpoint and have a comprehensive knowledge and experience of product, features, benefits, competitors and the future marketplace to drive brand engagement, consumer centricity and Flagship KPIs.
To aid a culture of consumer centricity within the designated consumer touchpoint.

• To role model consumer service behaviours
• To demonstrate confidence in their knowledge of their specialist area and optimise all consumer interactions within the designated consumer touchpoint
• Promote efficient ways to manage the consumer "life cycle", which includes all the steps consumer go through when interacting with organisations
• Foster consumer loyalty through high-quality interactions at each step and within the designated consumer touchpoint
• Responsible for improving the experiences consumers have with adidas, with the goal of increasing consumer satisfaction, brand engagement and conversion
• Support a designated consumer touchpoint i.e. Football dept, Running Department, Concierge Desk/team, 3rd party Services, Test & Create Zone, Lounge Areas, Digital Takeover, Maker Lab
• Assists in the seamless execution of in‑store activations events, in collaboration with the Experts, SCEM, Key City Marketing Activation Manager, VM and Retail Operations
• Collaborates with the Experts and SCEM to ensure a unique Flagship experience at the designated touchpoint and supports training, scheduling, coaching and feedback for the Specialist and Generalist staff