Helpdesk Administrator

Equans currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities team at the John Radcliffe hospital in Oxford. This is a permanent position working 37.5 hours per week on a 3 week rolling rota, 5 days from 7.

• Provide a customer focused Helpdesk service, supporting the needs of the Hospital, dealing accurately with all client/customer requests and managing all complaints in a sensitive and efficient manner.
• Receive calls in hours and out of hours with a professional manner.
• Support the planned maintenance programme by printing off job dockets and returning to the system when complete.
• Provide a professional approach towards customers and their needs.
• Provide administration support to the department.
• Work 37.5 hours per week on a 3 week rolling rota, 5 days from 7.

• Must have experience of providing excellent customer service, ideally on a helpdesk.
• Excellent communication skills, both oral and written.
• Able to work as part of a team and autonomously.
• Good IT skills (able to use Microsoft Office and management systems).
• Well organised and able to prioritise workload.
• Ability to multi-task in a busy work environment.
• Previous experience in a customer service/call centre role is desirable.
• Previous experience of using a CAFM system (Maximo or similar) is desirable.

• Generous holiday allowance.
• Company share scheme.
• 2 paid volunteering days a year.
• Cycle to work scheme.
• Season ticket loan.
• Employee assistance programme.

For this role, you must have evidence of the right to work in the UK. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.