Receptionist, Customer Service​/HelpDesk

Join Our Team as a Veterinary Receptionist!

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Tremain Witney and Carterton Practices.

• Location: Tremain Witney and Carterton
• Contract: Permanent
• Hours: 23.5 hours per week
• Shift Pattern: Monday 8:15am - 5:15pm (Carterton, 8 hours);
  Tuesday & Thursday (hours to be confirmed, Witney, total of 10 hours across both days);
  Friday 3:00pm - 7:00pm (Witney, 4 hours);
  Saturday 1 in 4 Saturdays, 8:15am - 1:15pm (Witney, 5 hours)

We are a friendly Practice based next to Church Green in Witney with a small Practice in the centre of Carterton. We have a wonderful Team of Vets, Nurses and Receptionists who all share the same commitment to our Clients and their pets.

Please have a look at our Facebook page and website Tremain Veterinary Centre, Witney | CVS Vets to see what we can offer our clients.

At Tremain, we take client and patient care to the next level. Our team works closely with every person who steps through our doors, ensuring they feel welcomed, supported, and understood from the very beginning. We believe that exceptional care is not only about treatment, but about the entire experience and the relationships we build along the way. We are deeply committed to the process, taking the time to listen, guide, and reassure both our clients and patients at every stage of their journey.

Whether it’s a day filled with progress and positivity or a more challenging moment, we strive to be a consistent source of comfort, compassion, and trust. We are here for our clients and patients through it all — on their good days, difficult days, and every moment in between.

Joining a CVS Vets-owned practice is more than just starting a job — it’s the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first.

If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

• Manage Communication:
  Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution:
  Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception:
  Greet and register new clients, ensuring a warm welcome
• Insurance Management:
  Process and manage insurance forms adeptly
• Medication Distribution:
  Dispense medications as required
• Financial Transactions:
  Process payments accurately and efficiently
• Emotional Support:
  Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation:
  Organise patients using the in-house system efficiently
• Inter-practice Communication:
  Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management:
  Make necessary phone calls regarding debts, belongings, and refunds
• Client Care:
  Above all, ensure that every client feels welcomed and valued at our practice
• Flexibility to cover sickness and holidays when needed; notice will always be given

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

We understand that benefits matter. Here are just a few of the perks you ll enjoy:

• Salary aligned with the National Minimum Wage
• Five weeks  annual leave (pro rata) per annum, plus bank holidays
• Long Service Award - employees receive an extra day of annual leave for each year of service (up to 5…