Reception Agent - Guest Experience & Upsell Focus
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-07-02
Listing for:
MERCURE
Full Time
position Listed on 2026-07-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, English Customer Service, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
MERCURE in Oxford is seeking a Reception Agent to ensure guests have a memorable experience from check-in to check-out. You will be responsible for greeting guests, managing their requests, and promoting the hotel’s amenities. A service-focused personality is essential for providing exceptional service.
This role includes assistance with guest complaints and active selling of hotel promotions. The ideal candidate will have strong communication skills and experience in customer service.
Enjoy benefits like discounted stays, health insurance, and learning programs.
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