Involvement and Engagement Manager

Involvement and Engagement Manager (FTC)

Location:

Hybrid

Salary: £55,000 per annum

Vacancy Type:
Fixed Term Contract for 12 months

At Stonewater, we are committed to building homes and communities where people can thrive. We are looking for an Involvement and Engagement Manager on a 12‑month fixed term contract to lead how we listen to, involve and empower our customers in shaping our services and communities.

This is a pivotal role within our Customer Experience directorate, where you will take the lead on delivering our customer involvement and engagement strategy.

You will ensure our customers have genuine opportunities to influence decisions, co‑create services and have their voices heard at every level of the organisation.

Working closely with colleagues and stakeholders, you will embed customer insight into business decisions, promote a culture of continuous improvement, and strengthen relationships across the communities we serve.

• Leading and delivering a customer involvement and engagement strategy aligned to business priorities
• Designing and delivering inclusive engagement activities (forums, panels, surveys, and digital channels)
• Ensuring customer insight and data drive service improvements and decision‑making
• Building strong relationships with customers and ensuring diverse voices are represented
• Acting as a key point of contact for MPs and local councillors
• Embedding a customer‑focused culture across teams and influencing service design
• Monitoring and evaluating impact, reporting outcomes to senior leaders
• Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)
• Supporting customer‑led scrutiny, co-design, and community initiatives
• Promoting equality, diversity and inclusion in all engagement approaches

• Proven experience in customer engagement, community development or similar roles
• Strong understanding of housing sector regulation and best practice
• Excellent communication, facilitation and relationship‑building skills
• Experience delivering inclusive engagement programmes
• Ability to turn feedback into meaningful service improvements
• A genuine commitment to resident voice, empowerment and co‑production

Stonewater is a leading housing provider managing around 40,000 homes and serving 93,000 customers across affordable properties, shared ownership and specialist accommodation. Our mission is to provide quality homes and services for people whose needs are not met by the open market.