Involvement and Engagement Manager, AD WARRIOR

Involvement and Engagement Manager (FTC)

Location: Hybrid

Salary: £55,000 per annum

Vacancy Type: Fixed Term Contract for 12 months

At the organisation, they're committed to building homes and communities where people can truly thrive. They’re now looking for an Involvement and Engagement Manager on a 12 month fixed term contract to lead how they listen to, involve and empower their customers in shaping their services and communities.

This is a pivotal role within their Customer Experience directorate, where you’ll take the lead on delivering their customer involvement and engagement strategy.

You’ll ensure their customers have genuine opportunities to influence decisions, co-create services and have their voices heard at every level of the organisation. Working closely with colleagues and stakeholders, you’ll embed customer insight into business decisions, promote a culture of continuous improvement, and strengthen relationships across the communities they serve.

• Leading and delivering a customer involvement and engagement strategy aligned to business priorities
• Designing and delivering inclusive engagement activity (forums, panels, surveys and digital channels)
• Ensuring customer insight and data drives service improvements and decision making
• Building strong relationships with customers and ensuring diverse voices are represented
  
  Acting as a key point of contact for MPs and local councillors
• Embedding a customer-focused culture across teams and influencing service design
• Monitoring and evaluating impact, reporting outcomes to senior leaders
• Leading on regulatory compliance (including Housing Ombudsman Code and consumer standards)
• Supporting customer-led scrutiny, co-design, and community initiatives
• Promoting equality, diversity and inclusion in all engagement approaches

• Proven experience in customer engagement, community development or similar roles
• Strong understanding of housing sector regulation and best practice
• Excellent communication, facilitation and relationship-building skills
• Experience of delivering inclusive engagement programmes
• Ability to turn feedback into meaningful service improvements
• A genuine commitment to resident voice, empowerment and co-production

The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across their portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market.