Helpdesk Operator

Helpdesk Operator – Headington

The Helpdesk Operator role in Oxford involves providing first-line support to customers across a 24/7 shift pattern, including days, nights, and weekends. This temporary position pays £13.83-£15.55 per hour and requires logging enquiries via phone and email, prioritising issues, and resolving them calmly. Strong communication skills are essential for delivering professional support and maintaining accurate records.

• Provide professional and efficient customer support via phone, email, and other communication channels.
• Log, prioritise, and resolve incoming enquiries using customer service software.
• Troubleshoot and resolve issues promptly while maintaining a calm and positive approach.
• Manage multiple tasks simultaneously and ensure accurate documentation of all customer interactions.
• Collaborate effectively with colleagues to meet service level targets and achieve customer satisfaction.

• Minimum 1 year of customer service experience (helpdesk or similar environment desirable).
• Confident IT skills with proficiency in Microsoft Office and familiarity with customer service software.
• Excellent verbal and written communication skills, with strong problem-solving ability.
• Able to work a 24/7 shift pattern, including days, nights, and weekends as required.
• Customer-focused, organised, and calm under pressure.

• Competitive hourly rate of £13.83-£15.55.
• Temporary, ongoing assignment with the potential for long-term opportunities.
• Dynamic and supportive working environment within a well-established organisation.

If you’re enthusiastic about providing great service and thrive in a busy helpdesk setting, we’d love to hear from you. Apply today and a member of our team will be in touch.