Customer Service Coordinator

• Great opportunity to expand on your experience, skills and knowledge
• Previous B2B customer service/sales admin/order processing experience required

This opportunity is with a well-established medium-sized organisation within the FMCG industry. The company is known for its professional approach and commitment to providing high-quality products to its customers.

Key responsibilities of the Customer Service Coordinator - 6-month FTC include:

• Manage customer orders, ensuring timely and accurate processing.
• Respond to customer inquiries via phone and email in a professional manner.
• Coordinate with internal teams to resolve delivery and supply chain issues.
• Maintain accurate customer records and update the database as needed.
• Monitor stock levels and liaise with the logistics team to ensure availability.
• Generate reports and provide updates on order status and customer feedback.
• Support the sales team with administrative tasks and customer insights.
• Ensure compliance with company policies and procedures for customer service operations.

The successful Customer Service Coordinator - 6-month FTC should have:

• Experience in customer service/sales admin/order processing.
• Previous FMCG experience highly desirable.
• Strong organisational and time management skills.
• Proficiency in SAP would be advantageous.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem‑solving and decision‑making.
• Attention to detail and the ability to multitask effectively.

Benefits of the Customer Service Coordinator - 6-month FTC include:

• A supportive work environment with full training provided
• Opportunities for personal and professional growth
• Access to many company perks
• Free parking onsite
• Flexibility to work hybrid remote

Customer Service Coordinator
• Oxford, England