Customer Support Administrator

Customer Support Administrator / Planning Co-ordinator

Oxford

£25k - £28k basic salary + excellent benefits

Our client, a successful, highly regarded family-run civil engineering and utility contractor seeks to hire a Customer Support Administrator / Planning Co-ordinator to play a key part in coordinating repair schedules, supporting operational teams, and delivering excellent outcomes for customers.

About the Role

Youll be part of a small, friendly Planning team, responsible for booking and scheduling all customer appointments to investigate and repair water leaks on customer supply pipes. Youll be based at a beautiful rural site in near, Oxford, working closely with customers, field operatives, and supervisors to keep everything running smoothly.

Your key responsibilities:

Handling inbound and outbound customer calls

Scheduling and coordinating investigation and repair appointments