Clinical Operations Coordinator

Clinical Operations Coordinator

Do you thrive on delivering outstanding customer service within a dynamic healthcare environment? As a Clinical Operations Coordinator, you will be the key contact ensuring clients receive exceptional support. This role offers the chance to develop your career in a leading biotech company, making a real difference to patients’ lives worldwide.

This position will involve, but will not be limited to:

• Providing expert support to customers via phone, email, and online, resolving queries promptly to maximise customer satisfaction.
• Building strong relationships with clients, understanding their needs, and offering solutions to enhance their experience.
• Coordinating with testing laboratories to ensure smooth sample processing and accurate, timely results, maintaining high service standards.
• Managing customer accounts, updating information accurately, and maintaining detailed records to support exceptional service delivery.
• Assisting with order processing, tracking, and logistics to ensure clients receive their results promptly and efficiently.
• Ensuring compliance with regulatory standards and maintaining data accuracy to uphold trust and integrity.
• Proactively identifying opportunities to improve customer experience and collaborating with internal teams to implement solutions.

• Salary ranging from £28,000 to £32,000, with an annual target bonus of 5% (pro-rated in the first year), rewarding your contributions.
• Generous holiday entitlement of 25 days, plus a personal day for your birthday and 8 bank holidays, supporting work-life balance.
• Comprehensive pension scheme with a 3% employee contribution and a 5% employer contribution, helping you plan for the future.
• Private medical insurance including Virtual GP access and second opinions, prioritising your health and wellbeing.
• Access to a health and wellbeing app with daily activities, mindfulness sessions, and rewards, promoting a healthy lifestyle.
• Life assurance coverage of four times your annual salary, providing peace of mind.
• Group income protection supporting you during periods of illness or injury.
• 24/7 Employee Assistance Programme offering confidential support for mental, financial, or personal challenges.
• Free onsite parking for convenience and ease of commute.
• Potential stock options up to 200,000 shares, offering long-term investment opportunities.
• A supportive environment that encourages professional growth and recognises your commitment to excellent customer service.

Our client is a pioneering biotechnology company committed to advancing personalised healthcare through revolutionary blood tests for serious diseases. Originating from Oxford University, they focus on translating scientific discoveries into clinical solutions. Their core values are innovation, integrity, and patient‑centricity, with a mission to save lives through science and collaboration.

• Proven experience in delivering outstanding customer service within a clinical, healthcare, or laboratory setting.
• Strong communication skills, with the ability to empathise and resolve issues efficiently.
• Experience managing customer accounts and enquiries via multiple channels.
• Proficiency in Excel and PowerPoint; experience with order management systems is advantageous.
• Highly organised, adaptable, and able to work independently under pressure.
• Proactive approach to service improvement and problem‑solving.
• Customer‑focused mindset with a positive and professional attitude.

This is a hybrid role requiring at least three days on site per week, with accessible transport links. During the probation period, daily presence in the office may be required. Free onsite parking is available.

If you would like to contribute to a company dedicated to life‑changing innovation and deliver outstanding customer service, then please apply online today! We will review and respond to all applications promptly.