Customer and Business Support Manager

Our client is a growing company based, near Oxford looking for a Customer and Business Support Manager. This is an office-based role that combines customer service, sales support, marketing coordination, and office administration, making it ideal for someone who enjoys variety and taking ownership.

Working hours of 09:00-17:00 Monday to Friday and offers a salary of £38,000 to £45,000 per annum.

Key Responsibilities:

• Act as the first point of contact for customers by phone and email.
• Prepare quotations, renewals, and service agreements.
• Support sales activities and identify new opportunities.
• Process orders and maintain CRM records.
• Resolve customer queries and complaints professionally.
• Create and coordinate marketing content and communications.
• Liaise with external marketing and social media providers.
• Support trade shows, events, and customer engagement activities.
• Conduct basic market research and monitor campaign performance.
• Maintain efficient office systems and processes.
• Coordinate meetings, training, and internal activities.
• Manage office supplies and facilities.

Skills & Experience:

• Experience in customer service, business support, or office administration.
• Strong organisational and communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities.
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