Customer Host - FTC

Job Description

Customer Host (Front of House - Reception) - 12 Months FTC

Location: Oxford (OX4 1JH
) - Onsite

Hours: Monday-Friday, 9-5pm

Salary: £26,227

12 Months Fixed-Term Contract

Be the first smile our customers see - and the person who makes their day run smoothly.

As our Customer Host, you'll be the welcoming face of Fedcap's Guildford office - greeting customers, setting them up at our computer stations, and ensuring everything runs smoothly day to day. No two days will be the same: one moment you'll be helping someone register for a programme, the next you'll be supporting colleagues, organising meeting rooms, or keeping the coffee machine spotless!

You’ll make sure every visitor feels seen, supported, and valued - creating a friendly, professional environment where everyone can thrive.

Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group - a global charity with 90 years of experience - we work across four specialist practice areas and have supported more than 113,000 people since 2019.

• Welcome and sign in customers and visitors, offering a professional and friendly first impression.
• Manage the reception area and respond to first-line enquiries, directing people to the right colleagues or activities.
• Support with general office administration and manage room bookings.
• Share information on local events and opportunities to help customers on their journey.
• Build rapport and engage proactively with visitors to make sure they feel comfortable and supported.

• A natural people person - confident, warm, and approachable.
• Experience in customer service, ideally in a front-facing or busy environment.
• Great communication and organisational skills with a calm, professional approach.
• Proficient in Microsoft Office and confident using IT systems.
• Positive, adaptable, and motivated to make a real difference.

We offer a comprehensive and rewarding benefits package designed to support your wellbeing, growth and work-life balance:

• 33 days' annual leave (including bank holidays), with the option to buy/sell more
• £500 annual benefits allowance to spend at 900+ retailers
• Pension scheme with up to 5% employer match
• Cycle to Work scheme open year-round
• Free life assurance worth 4x your salary
• Health & wellbeing support - including 24/7 Employee Assistance Programme, virtual GP, digital gym, mindfulness resources, and more

We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

• Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
• We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.
• As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.

INDHP

Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.

Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.

Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.

Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.

Website: http://(Use the "Apply for this Job" box below)./