Outbound Customer Service

If you're confident on the phone, enjoy speaking to customers and love finding solutions, this Outbound Customer Service Executive role could be a great opportunity for you. Due to the success of a new contract, this growing business is looking for two new team members to join its customer service team. You'll spend much of your day making outbound calls to existing customers, discussing their accounts, answering questions and working with them to agree suitable payment solutions.

This is a customer-focused role where building rapport, listening and communicating confidently are key – and with uncapped commission, you'll also be rewarded for your success. What’s in it for you?

Work hours:

Monday to Friday, 9am to 5.00pm Salary: £25,000 base with realistic OTE of £37,000 in year one 20 days annual leave, Christmas to New Year shutdown, your birthday off and the option to buy more holiday Access to BHSF, private medical appointments, mental health resources and death in service insurance Apprenticeships, online training and clear progression opportunities Casual dress days, team socials and recognition for long service Free on-site parking and discounted travel options Outbound Customer Service Executive Responsibilities:
Making outbound calls to existing customers to discuss their accounts and understand their individual circumstances Building rapport with customers and having positive, solution-focused conversations Working with customers to agree suitable payment solutions and arrangements Delivering excellent customer service while working towards individual and team targets Handling inbound calls and resolving customer account queries professionally Taking secure payments over the phone when required Providing clear and accurate information to customers regarding their accounts Updating customer records following every conversation, ensuring information is accurate and up to date Following up with customers as required and maintaining regular communication Outbound Customer Service Executive

Skills and Experience:

Previous experience within a telephone-based customer service, outbound calling, contact centre or similar role Confident making outbound calls and comfortable speaking to a wide range of customers A strong customer service approach with the ability to listen, understand and find solutions Excellent communication skills with the ability to build rapport quickly Comfortable working towards targets within a busy, fast-paced environment Confident using Microsoft Office and updating customer systems Professional, resilient and positive, with the ability to handle different types of customer conversations Previous collections or credit control experience would be advantageous but isn't essential