Customer Service Advisor

Are you a people person who enjoys helping customers and delivering a genuinely great service? This growing business is looking for a Customer Service Advisor to join its friendly, close-knit team. With excellent staff retention and a reputation for investing in its people, this is a great opportunity if you're looking for stability and a long-term career. You'll support customers throughout the claims process, keeping them informed, answering questions and making sure everything runs smoothly.

No previous insurance experience is needed , as full training will be provided. What’s in it for you?

Work hours:

Monday to Friday - 9am to 5pm Salary: £25,000 to £26,000 24 days holiday Pension scheme Healthcare scheme Christmas shutdown Onsite car park Stable, long-term opportunity within a growing business Customer Service Advisor Responsibilities:
Take ownership of new claims from the initial phone call through to successful set-up, ensuring information is processed accurately and efficiently Act as the main point of contact for customers, providing guidance, reassurance and a friendly, professional service Gather and verify all relevant information required to progress each claim Keep customers updated throughout the process, clearly explaining next steps and any additional information required Deliver an exceptional level of customer service, ensuring customers feel supported and informed Work closely with internal teams to ensure claims are set up correctly and progressed efficiently Maintain accurate customer records and update internal systems Customer Service Advisor

Skills and Experience:

Previous customer service experience is essential

Experience with in insurance would be advantageous but is not essential A genuine customer-first approach and passion for delivering a positive experience Proactive, positive and empathetic, with the ability to remain calm and reassuring Excellent communication skills and confidence speaking with customers over the phone Strong IT skills and confidence using databases and CRM systems Excellent attention to detail and accuracy Organised with the ability to manage several customer cases at different stages