Customer Service Administrator

Customer Service Administrator

Reports to:

Assistant Ops Manager Based at:
Cambridge and Peterborough site in Huntingdon. Salary: £12.83 per hour Fiixed term initially until 31/01/2027 Full-time, 40 hours - 8:30am-17:00pm Mon-Friday

Job purpose:

To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.

Key Responsibilities:

Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system Inputting and retrieving data from the in-house computer system Provide product information by answering questions and helping, where possible Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner. Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests Problem solving by clarifying issues, researching and exploring answers and alternative solutions Escalating unresolved problems Actively responsible for building teamwork and working together as a team Adhering to Equal Opportunities and Dignity at Work as per the company policy Any other duties relating to the role as requested by your line manager or the Company.

Skills and

Qualifications:

Minimum 2 years proven experience of call handling Minimum 2 years proven experience of data entry Accuracy at record keeping I.T. skills Additional skills/ experience Strong personable nature Team player

Experience of working in a pressurised call centre environment Multi-tasking Customer focused Self-motivator Problem solving skills Good telephony skills Dependability. Confidentiality:
While carrying out the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person. Service user/other agency/public engagement and involvement:
We are committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief.

The post holder will be expected to engage the service users, other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application.

Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.