Fraud​/Disputes Analyst

This role offers the chance to make a real impact by protecting customers and ensuring safe, trustworthy transactions on our platform. You'll work in a dynamic Trust & Safety environment, handling fraud investigations, disputes, and account verification. It's ideal for someone who enjoys problem-solving, research, and providing top-quality support while building expertise in online fraud prevention.

• Investigate accounts and bookings to detect suspicious or fraudulent activity
• Handle customer inquiries via phone and email regarding account verification and disputes
• Resolve disputes efficiently, providing clear, actionable guidance to customers
• Collaborate with team members to improve processes and meet operational goals
• Take ownership of daily tasks with reliability, attention to detail, and proactive problem-solving

• Availability to work two weekends every four weeks
• Strong attention to detail and research skills
• Comfortable using PCs and Microsoft Office
• Excellent verbal and written communication, including professional phone etiquette
• Must be available for on‑site shifts in Oxford

• Fluent in a second language (Spanish, French, Portuguese, German, Italian etc.)
• Experience conducting KYC (Know Your Customer) checks is a plus