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Senior Service Advisor & Customer Experience Specialist
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-10-31
Listing for:
Hawk Hiring
Full Time
position Listed on 2026-10-31
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Pay & Benefits
- Salary: £28,000 – £32,000 basic per annum + performance bonus (realistic £36,000 OTE)
- Hours: Monday to Friday, 8:00 AM – 5:30 PM (1 in 3 Saturday mornings on rota)
- Perks: 31 days holiday (including bank holidays), company pension scheme, employee discounts on vehicle purchases, servicing & parts, life assurance, staff referral incentives, free secure on-site parking
- Training & Development: Fully funded main dealer & brand customer service training, structured career progression pathways
- Workload: Managing customer check-ins/check-outs, liaising between retail customers and workshop technicians, upselling routine maintenance & add-on services, processing service bookings, and providing regular repair updates
We are a premier, long-established automotive retail dealer group operating in the Oxford area. Known for our modern showroom facilities, supportive team environment, and high staff retention, we pride ourselves on delivering top-tier customer service while providing an engaging, rewarding work atmosphere for our team.
Role OverviewSeeking a customer-focused Service Advisor / Service Receptionist to join our front-of-house service department. You will be the primary point of contact for retail and commercial vehicle customers, guiding them through their service, MOT, or repair journey while ensuring maximum customer satisfaction and achieving department revenue targets.
Requirements- Previous experience as a Service Advisor, Service Receptionist, or Customer Service Executive within an automotive main dealer or independent garage.
- Strong communication skills with a proven track record of upselling and customer retention.
- Proficiency with dealer management systems (DMS e.g., Kerridge, Key2, or Pinewood Drive) is advantageous.
- Full UK driving licence.
- Base: Oxford (Free secure on-site parking)
- Road Links: Strategic position directly served by the A4142 Eastern By-Pass Road, A40, and A34, offering fast commutes across Oxfordshire.
- Public Transport: Excellent connections via Oxford Railway Station alongside regular local bus services running directly past the site.
- Commutable From: Abingdon, Witney, Kidlington, Bicester, Didcot, and Thame.
Job
Position Requirements
10+ Years
work experience
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