Training and Engagement Specialist - Data Operations

About the Team

The HESA Training & Engagement team is part of Jisc's Data Collections and Statistics directorate. We help higher education providers confidently meet data requirements through expert training, guidance and sector engagement.

Working closely with universities, data professionals and colleagues across Jisc, we deliver live, digital and bespoke learning that builds capability across the entire HESA data journey, from submission through to analysis and decision-making.

Our team plays a key role in supporting the sector through training, collaboration and insights, helping organisations adapt to change, improve data quality and make the most of their HESA data. By combining subject expertise with meaningful engagement, we contribute to Jisc's mission of improving services and delivering impact across UK higher education.

About the role

As part of our Training & Engagement team, you'll design and deliver engaging, high-quality training that helps stakeholders build confidence and expertise across the full HESA data journey. From live workshops and digital learning to collaborative engagement activities, you'll create impactful learning experiences that make complex data requirements easier to understand and apply.

Working with subject matter experts and colleagues across Jisc, you'll facilitate discussions, maintain and enhance training content, and use insights from stakeholder interactions to continuously improve our services. Your work will play a key role in supporting the sector to navigate change, improve data quality and maximise the value of HESA data.

What you’ll be doing:

• Design and deliver engaging training across live, virtual and digital channels, helping customers confidently apply HESA data requirements and systems.
• Own and continuously improve core training programmes, ensuring content remains accurate, relevant and impactful.
• Tailor training delivery for different audiences while maintaining a consistent, high-quality learner experience.
• Create and enhance a range of learning resources, including course materials, practical exercises, guidance documents and e-learning content.
• Deliver training and engagement sessions on a variety of topics, collaborating with subject matter experts to provide specialist insight where needed.
• Build and apply expert knowledge of HESA data, systems and sector developments to shape innovative learning solutions and resources.
• Lead and support engagement activities such as webinars, briefings and cross-functional initiatives that drive understanding of HESA requirements and best practice.
• Facilitate interactive learning experiences that encourage participation, discussion and real-world application.
• Provide outstanding support to learners and stakeholders, ensuring a positive and high-quality training experience.
• Gather and analyse feedback, learner questions and emerging trends to inform continuous improvement and enhance future training.
• Work closely with colleagues, stakeholders and subject matter experts to ensure learning content reflects current priorities, developments and sector needs.
• Identify opportunities to improve training content, delivery methods and team processes, helping to drive excellence across the function.
• Maintain training materials in line with quality standards, ensuring consistency, accuracy and effectiveness.
• Contribute to peer reviews and quality assurance activities, sharing best practice and supporting continuous improvement.
• Stay up to date with the latest learning, facilitation and engagement techniques, continually enhancing your professional expertise.
• Support wider directorate and organisational initiatives where required.
• Travel across the UK to deliver training and engagement activities.
• Take on additional…