Technical Account Manager

Location:

Norfolk or Oxfordshire

Working Pattern:
Hybrid - minimum 3 days per week in the office

Hours:

Monday to Friday, 9am-5pm

Salary:
Competitive, dependent on experience

Recruitment Partner ARM is currently recruiting for an exciting opportunity for a Technical Account Manager to join a growing business within the renewable energy sector.

As a Technical Account Manager, you will:

• Manage relationships with a portfolio of national commercial solar PV clients.
• Act as the primary point of contact for technical and operational queries.
• Build strong, trusted relationships with client stakeholders.
• Lead and support regular client review meetings, presenting technical and operational information clearly.
• Produce and quality-check generation and performance reports.
• Monitor system performance against expected yield and investigate underperformance.
• Coordinate with engineering, technical operations and contractors to manage remedial works.
• Keep clients updated on faults, repairs, timescales and outcomes.
• Manage day-to-day operational issues and ensure timely resolution.
• Coordinate with internal teams to meet SLA and contractual commitments.
• Escalate recurring or high-impact issues and contribute to root-cause investigations.
• Support contract reviews and renewals with technical input.
• Identify opportunities to improve reporting, processes and overall service delivery.

We’re looking for someone who has experience in a client‑facing account management, technical support or operations role, ideally within:

• Solar PV
• Renewable energy
• Electrical
• Engineering
• Energy or other technical sectors

You don’t need to be a qualified electrician, but you should have a good understanding of electrical systems and how solar PV installations operate.

• Excellent written and verbal communication skills.
• The ability to explain technical information to both technical and non-technical stakeholders.
• Strong organisation and time-management skills.
• Confidence working with Excel, reporting systems and data.
• A proactive, problem-solving approach.
• The ability to manage multiple clients and competing priorities.
• A full UK driving licence for occasional site visits.

• Solar PV monitoring or asset management platforms.
• Remedial works and contractor management.
• Electrical, renewable energy or engineering qualifications.
• Managing national or multi-site portfolios.
• Experience with in commercial and industrial solar PV.

This is an excellent opportunity to join a growing renewable energy business and take ownership of important client relationships and commercial solar PV portfolios, while working closely with technical and engineering teams.

If you have a background in technical account management, renewable energy, solar PV or technical operations and are looking for your next opportunity, we’d be keen to hear from you.