Operations Engineer

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specialising in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonisation, depollution, and resource regeneration, supporting communities and industries in their ecological transformation.

Veolia brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

WTC Operations Engineer

Field-based role covering customer sites in Oxfordshire & surrounding areas

Permanent, Full-time, Monday – Friday, 37 hours

25 days Annual Leave + UK Bank Holidays (with option to buy / sell!), Pension Scheme, Private Medical Insurance, Access to a Private GP, Company Vehicle / Cash Allowance, Company Bonus Scheme

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Water Technologies – VWT is seeking a skilled and customer-focused Water Treatment Chemicals Operations Engineer to join our field-based service team.

The successful candidate will provide best-in-class service to customers through on-site corrective and preventative maintenance, chemical water treatment support, and after-sales technical and commercial assistance.

This role is responsible for managing existing chemical treatment contracts, ensuring compliance with industry standards, and supporting customer water systems safely and efficiently.

The ideal candidate will have experience in chemical water treatment, strong interpersonal skills, and the ability to work independently while maintaining professional relationships with clients and internal teams.

What will you be doing...

• Deliver on-site service, chemical treatment analysis, monitoring, and account management to existing customers.

• Provide Legionella control services and ensure compliance with ACOP L8.

• Offer recommendations to customers for best working practices and operational efficiency.

• Manage accounts in line with budgets and attend client review meetings.

• Initiate water treatment programs for new accounts and commission dosing/control installations.

• Train site operators on Hydrex products and Legionella awareness.

• Compile, maintain, and audit site log books and complete risk assessments, work reports, and documentation in a timely manner.

• Offer feedback on product performance and contribute to future product development.

• Identify opportunities to quote for parts, consumables, plant upgrades, and refurbishment work.

• Communicate progress, issues, or risks to line management and collaborate with the appropriate sales teams.

• Observe and enforce company and client Health & Safety policies and personnel policies.

• Undertake any other reasonable work-related tasks as requested by senior management.

This role requires attention to detail, problem-solving ability, and the application of technical experience to resolve issues. You will work primarily with your own team and directly impact the end customer’s experience, requiring tact, diplomacy, and a professional approach at all times.

What we are looking for...

• Mechanical, Electrical, or Chemical Engineering, or Chemistry qualification (desirable).

• Practical knowledge and experience of chemical water treatment, company products, applications, and water treatment markets.

• Strong communication and interpersonal skills, with the ability to liaise professionally with clients and internal teams.

• Punctual, professional, and customer-focused.

• Ability to work independently in a field-based role.

• Strong problem-solving and organisational skills, with attention to detail.

• Willingness to learn and develop within the role.

Employee Benefits Package

We offer a comprehensive benefits package to support your well-being, work-life balance, and long-term security. You’ll enjoy 25 days of annual leave to recharge, plus birthday leave to celebrate your special day. Our company car benefit provides you with the…