Client Services Senior Executive

Craven Street Wealth are award‑winning Independent Chartered Financial Planners and Wealth Managers and offer high‑quality, personalised financial advice to individuals, families and businesses. We work closely with other professional advisers to help clients make confident, well‑informed decisions.

We have around 100 colleagues working remotely and in regional offices across Bedfordshire, Dorset, Kent, London, Oxfordshire and Sussex. We share principles of deep expertise, tailored solutions, innovation and outstanding client service.

Craven Street Wealth act ethically and responsibly, with a genuine interest in social and environmental issues. We are part of the Quanta Group, providing a full wealth‑management service through Wealthtime, Copia Capital Management and Craven Street Wealth.

A highly motivated Client Services Senior Executive will join our growing Client Services team. The role involves collaborating with financial planners and colleagues to provide administration support for new and existing business, while supporting the Client Services Manager with additional duties.

This is a full‑time, permanent role. Flexibility around working patterns can be discussed if required.

• Build and maintain strong client relationships
• Understand client needs to provide appropriate administration support
• Provide excellent client experience
• Handle client queries, resolve issues and, when appropriate, escalates complex matters
• Organise client meetings for financial planners
• Write templated letters to clients based on advice, written instructions from meetings or ad‑hoc requests
• Create and maintain accurate client records on Intelliflo in line with company procedures and policies
• Liaise with product providers and other third parties where appropriate

• Collaborate with other internal teams to ensure client satisfaction is met
• Participate in team meetings and support other team members where appropriate

• Train and support junior members
• Exceed OKRs
• Contribute to project work and drive continuous improvements
• Consistently receive positive feedback from financial planners as an expectation
• Mentor or oversee junior team members
• Trial new software, processes, or ways of working
• Help improve internal processes or elevate client service standards
• Proactively generate ideas to identify client needs and growth opportunities

• Ideally educated to at least A Level or equivalent, including Maths and English GCSE grade B or Grade 5 or above
• Relevant experience in a similar role within financial services preferred

• Proficiency in Microsoft Office Suite
• Experience with Intelliflo preferred
• Ability to work within a defined business process
• Achievement of agreed outcomes without supervision
• Independent and team working capability
• Attention to detail and accuracy
• Organisational, prioritisation and time‑management skills
• Excellent verbal and written communication skills

• 5% pension contribution
• Medical cashback plan
• 26 days leave – in addition to bank holidays
• Occupational sick pay
• Death in service cover
• Group income protection