Credit Controller

Location

Great Clarendon Street, Oxford OX2 6DP
(with the option of some hybrid working)

Full time, Fixed-term until 31 July 2027

Working at the University of Oxford offers several exclusive benefits, such as:

• 38 days of annual leave (inclusive of public holidays) to support your wellbeing, with the option to purchase up to 10 extra days and additional leave after long service.
• One of the most generous family leave schemes in UK higher education, offering up to 26 weeks of full-pay maternity and adoption leave, plus 12 weeks of full-pay paternity/partner leave.
• A commitment to hybrid and flexible working to suit your lifestyle.
• Affordable and sustainable commuting options, including a cycle loan scheme, discounted bus travel, and season ticket loans.
• Access to a vibrant community through our social, cultural, and sports clubs.

As Credit Controller, you will manage a portfolio of customer accounts, helping to ensure outstanding debts are collected promptly while delivering an excellent service to both internal departments and external customers. Your work will directly support the University's financial sustainability by maintaining accurate customer accounts and contributing to the effective management of income.

Working closely with colleagues across the University, you will investigate and resolve account queries, monitor overdue debts, recommend appropriate recovery actions and maintain customer records within the Oracle Accounts Receivable system. You will use your judgement to manage more complex cases, support departments with credit control best practice and contribute to the preparation of management information.

This is an opportunity to make a tangible contribution within a collaborative finance team that is committed to continuous improvement. As this role supports ongoing strategic priorities, we are keen to appoint someone who can begin contributing within a relatively short timeframe and would welcome applications from candidates who are available to start promptly.

You will have:

• The ability to organise your own workload, work to deadlines and manage a portfolio of debtor accounts.
• Good oral and written communication and interpersonal skills, including the ability to communicate discreetly and effectively with a range of contacts on potentially sensitive matters and a confident telephone manner.
• The ability to identify the appropriate course of action for non-standard or complex debts and exercise sound professional judgement, supported by significant credit control experience.
• Strong administrative experience.
• A good level of general education.
• Good IT skills, including Microsoft Word, Excel and databases.

This role does not meet the criteria for sponsorship under the Skilled Worker visa under the UK Visa & Immigration points-based system. We are therefore unable to offer sponsorship for this role.

To apply, please upload:

• A covering letter/supporting statement.
• Your CV.
• The details of two referees.

The closing date for applications is 12 noon on 13 July.

Interviews will take place on 21 July and will be held face-to-face.