Emergency Housing Officer

Emergency Housing Officer Rate: £21.41 PAYE | £28.19 Umbrella Job Type: Contract

Location:

Wembley Hybrid Working: 3 days in office / 2 days from home

Working Hours:

9am to 5pm / Monday to Friday We are seeking two experienced Emergency Housing Officers to support homeless households and manage emergency accommodation placements within a busy local authority housing service. This role is ideal for professionals with a solid background in housing and homelessness legislation, and who are skilled in using housing management systems. Day-to-day of the role:
Create and manage placements and properties within the housing system. Open and close bookings as required. Set up and manage rent accounts for emergency accommodations. Maintain accurate and up-to-date tenancy and placement records. Ensure compliance with Section 188 and Section 193 duties, manage Licence Agreements, and handle Non-Secure Tenancies. Utilise NEC, CRM, and Locata systems to enhance operational efficiency. Communicate effectively with residents, providers, landlords, and colleagues to ensure smooth operations.

Required Skills &

Qualifications:

Expert knowledge of NEC, CRM, and Locata systems. Strong understanding of Housing Law and Homelessness Legislation, including Temporary and Emergency Accommodation processes. Excellent IT skills, with proficiency in housing management systems and databases. Strong communication skills, with the ability to convey information clearly in both written and spoken English. Customer-focused approach, with empathy, patience, and resilience, especially when supporting vulnerable households.

Experience in Emergency Accommodation or Temporary Accommodation, preferably within a Local Authority housing context. Proven ability to work in a fast-paced environment and manage competing priorities.

To apply for the Emergency Housing Officer position, please submit your CV detailing your relevant experience.