Receptionist, Healthcare

Oxford University Hospitals NHS Foundation Trust

The closing date is 03 March 2026

We are looking for a pro‑active, motivated individual who enjoys working in a challenging and busy environment within the Neuroscience Department. The successful candidate would ideally have experience of working in the NHS or think this is not essential. Applicants should be well‑organised with excellent communicational skills and able to work well under pressure and be a key team player. Computer literacy and good customer service skills are a must although full training will be given.

We are pleased to be able to offer this exciting opportunity to play a vital role in planning and delivering this service in the future.

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 8am to 5pm Monday to Friday and 8am to 5pm some Saturdays. Rotas will be published in advance but all staff will be expected to work all shifts covering 7 days a week.

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients on arrival, updating these appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Register patients attendance on EPR in real‑time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all reception clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately.
• To ensure patients are checked in and out of clinic and future appointments are made on the day of attendance wherever possible and to ensure outpatient procedure activity is captured from outcome forms using the HIM chart coding function in EPR.
• To ensure that all patients notes are present and prepared the day before the clinics, highlighting any notes that are missing to relevant line manager for each clinic.
• To arrange return transport for patients attending appointments at the request of the senior nurse or Arriva and Oxford Ambulance.
• To make sure the relevant reception area within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here

The Trust comprises four hospitals – the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH You Tube channel.

• Good basic educational qualifications (5 or more GCSE's including English and Maths Grade C or above) or equivalent qualifications
• IT Qualifications EPR trained (training available)

• Ability to prioritise
• Able to work independently and as a team member
• Methodical, conscientious and reliable
• NHS Experience
• Previous experience in a similar role
• Evidence of team working

• Good level of communication and interpersonal skills.
• Organised, logical and flexible approach towards the role.
• Excellent telephone manner
• Evidence of interacting with a wide range of people

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust

£24,465 to £26,598 a yearper annum / pro rata