Quality Manager

At TFP we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives. We are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years.

Responsible for leading and maintaining the Quality Management System (QMS) at the clinic and its satellites, implementing the system to continually improve the quality and effectiveness of the service provided in accordance with the conditions of the Human Fertilisation and Embryology Authority (HFEA) licence. The role includes monitoring complaints, user satisfaction, internal and external auditing, and ensuring post‑inspection actions are completed on time.

• Lead, implement and continuously improve the clinic's Quality Management System
• Ensure ongoing compliance with HFEA licensing requirements, CQC standards and relevant legislation
• Prepare for, lead and manage regulatory inspections and ensure timely completion of post‑inspection actions
• Plan and oversee internal and external audits, including reporting and follow‑up actions
• Monitor and manage complaints, incidents, non‑conformities and corrective and preventative actions
• Maintain clinic‑level policies, procedures, quality indicators and performance reporting
• Monitor patient and staff satisfaction and drive service improvements based on feedback
• Support the General Manager with complaint handling and governance reporting
• Promote a culture of quality, safety and continuous improvement through staff engagement and training
• Work collaboratively with other Quality Managers on group‑level quality and compliance projects
• For NHS sites, support ICB quality reporting, contract requirements and tender activity
• Act as an active member of the clinic management team, contributing to strategy and operational improvement

• Degree level education or equivalent experience
• Recognised management qualification or equivalent experience
• Quality Management/Audit training (desirable)

• Management‑level experience in service delivery
• Experience of complaints management
• Experience with Quality and Risk Management Systems, including incident investigation
• Senior staff management experience
• Policy and procedure development experience
• Project and change management experience
• Experience in complex or regulated environments (desirable)
• Knowledge of assisted conception services and regulatory inspections (desirable)

• Strong leadership and organisational skills
• Excellent written and verbal communication skills
• High attention to detail, professionalism and confidentiality
• Strong influencing and negotiation skills
• Advanced IT and data analysis skills
• Ability to manage change effectively

Location: TFP Oxford Fertility, Oxford, England, United Kingdom

Hours: Full Time 37.5 Hours per week

Salary: Competitive (Experience dependent)

Pension: Dual Contribution scheme

Holiday Entitlement: 27 Days + Bank holidays (pro rata)