Health Service Manager

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

We have an exciting opportunity for you to become our Service Manager across Oxfordshire. We are looking for someone who is dynamic, adaptable and wanting to make a difference to people’s lives.

As the Service Manager you will lead, motivate and support the day-to-day operations of the contracts across both areas, ensuring the team are appropriately trained/competent to provide lifestyle and screening, person-centred behaviour change services to the highest possible standards of care.

• Achievement of Key Performance Indicators (KPIs), quality and compliance targets
• Adherence to quality standards, policies, and procedures
• Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements
• Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team
• Create and establish strong working relationships with internal and external stakeholders and partners
• Create links and pathways with local services, community organisations and agencies that complement the aims of the service
• Ensure effective working relationships with locally based health improvement programme leads and managers
• Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' needs
• Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims
• Facilitate communication and development of relationships between delivery team and wider primary and community care services / groups
• Overarching management of performance and financial data assigned to partner Service Level Agreements and sub-contractor contracts, including the provision of reports to commissioners and Senior Leadership
• Deliver monitoring meetings with external providers, referral partners and other key stakeholders
• Develop the thresholds, referral criteria, pathway policies, procedures and associated administration and forms, ensuring that these are thoroughly tested, user friendly and widely known
• Ensure the service meets all quality assurance standards
• Ensure systems are in place for ongoing review and assessment of service and staff performance
• Be responsible for the deployment of measures that confirm delivery standards are being met and staff are demonstrating the required competencies in line with their specialist work area
• Facilitate and/or provide formal and informal training to ensure teams meet the required competencies and skills required
• Support all to access supervision and ensure all engage in the development of annual Personal Development Plans (PDPs)
• Ensure the whole team are appraised annually, celebrating success and individual growth, whilst creating space and opportunity for any areas of development to be addressed
• Ensure the teams wellbeing is closely monitored and adopt proactive approaches to drive a compassionate, collaborative and respectful value-led culture
• Participate in the induction of all new staff, keep accurate and up to date personnel files and ensure mandatory training carried out in a timely manner
• Ensure the services comply with auditable standards and evaluation relating to use and effectiveness of the service, including comparison with other services provided in other areas
• Ensure clinical policies and processes are adhered to by the team across the service
• Support with research (as required) to proactively build our portfolio of evidence and innovation

• Degree or equivalent professional qualification in a relevant field of Health Promotion, Public Health, Health & Social Policy,…