Deputy Practice Manager

Donnington Medical Partnership have an exciting opportunity for a motivated Deputy Practice Manager to join our friendly and supportive GPpractice team.

This is an exciting opportunity for someone with experience in General Practice or primary care who is ready to take the next step into a senioroperational role.

You will work closely with the Practice Manager to support the day-to-day running of the practice and will deputise in their absence.

Main Responsibilities

• Support the Practice Manager in the operational management of the practice
• Oversee reception and administrative teams
• Assist with HR processes including rotas, recruitment and staff support
• Support financial and contract management, including QOF and enhanced services
• Ensure compliance with CQC and NHS contractual requirements
• Help drive service improvements and patient access
• Support handling of patient feedback and complaints

We are a well-established practice with 13,500 patients, four partners, six salaried doctors, GP Registrar, ANP and Paramedic located in our own premises in the City of Oxford. We also have access to a wide range of PCN services across SEOxHA including an urgent care Acute Hub.

We are committed to our traditional patient centred values whilst positively engaging with the many changes in general practice.

Now looking for the right person to join us

Job summary:

The Deputy Practice Manager supports the Practice Manager in the day-to-day management and development of the GP practice. The post holder will deputise for the Practice Manager when required and play a key role in ensuring the smooth running of administrative, financial, HR, and operational systems, while maintaining high standards of patient care and service delivery.

Job responsibilities:

• Support the Practice Manager in the overall management of the practice
• Act as deputy in the Practice Managers absence
• Assist in staff supervision, performance management, and appraisals
• Promote a positive and professional working environment
• Support recruitment, induction, and training of staff

• Oversee daily administrative and reception operations
• Ensure compliance with CQC regulations and NHS contractual requirements (GMS/PMS/APMS)
• Contribute to practice policies and procedures
• Support implementation of new services and practice developments
• Monitor and improve patient access and service delivery

• Assist with HR processes including rotas, sickness absence, annual leave and disciplinary procedures
• Support payroll preparation and staff records
• Ensure compliance with employment law and practice HR policies
• Assist with financial management including monitoring income and expenditure
• Support claims, QOF, PCN and enhanced service income
• Assist with budget planning and reporting
• Support contract management and liaison with NHS bodies

• Support use of clinical systems (e.g. EMIS/Systm One)
• Ensure data protection and GDPR compliance
• Support IT systems and liaise with external providers
• Manage and respond to complaints in line with NHS guidance
• Support patient engagement and feedback processes
• Ensure high standards of confidentiality and patient care

Person Specification

• Experience working in General Practice or NHS primary care
• Previous supervisory or management experience
• Knowledge of GP contracts (GMS/PMS/APMS)
• Understanding of CQC requirements
• Strong organisational and communication skills
• Ability to work under pressure and prioritise workload
• Good IT skills (Word, Excel, clinical systems)
• Experience with payroll and finance systems
• Experience with QOF, PCN and enhanced services
• Experience using EMIS or Systm One
• Knowledge of HR processes and employment law

• Educated to equivalent of A-Level

• Experience working in General Practice or NHS primary care
• Previous supervisory or management experience

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.