Pathway Administrator

Location: Headington

Job Title:

Pathway Coordinator

Location:

Churchill Hospital, Headington Road, Oxford, OX3 7LE

Hours:

37.5 hours per week – Monday – Friday between core hours

Trust:
Oxford University Hospitals NHS Foundation Trust

Role type:
Temporary for 3 months with possibility of becoming permanent

Role details

Patient administration underpins the patient journey, supporting clinical teams in delivering high quality patient care and can make a real difference to the patient experience. Effective and efficient patient administration supports management through ensuring a high standard of data quality and by making the best use of capacity and resources.

Duties & responsibilities

* To co-ordinate and be responsible for the provision of full secretarial and administrative services to the clinical team

* To take a lead role in the management of lists and clinics, ensuring that all patients are seen within the required time scales and in accordance with NHS targets and Trust policies.

* To take appropriate action to ensure that requests for diagnostics and follow-up appointments are processed in a timely fashion

* To comply fully with elective access policy; i.e. The Specialty Coordinator will also operate a failsafe system whereby every patient is registered using appropriate software, regularly reviewed and monitored to assess where they are in their appropriate pathway e.g. timescale for referred tests and procedures, chasing departments if necessary for results.

* To validate patients on the waiting list regularly as policy, actioning and recording all outcomes and removing patients from the waiting list where indicated

* To arrange investigations, ensuring that these have been performed, results have been received, seen by relevant clinician and uploaded to correct software as appropriate within a timely manner.

* To manage one’s defined areas within the speciality and be responsible for prioritising work, developing staff and reviewing working practices to ensure effective department procedures and communication structures are implemented.

* To ensure that joint working and close co-operation is developed and maintained with internal and external staff groups, providing the clinical/operational services needed to maintain a complete and seamless service to patients.

* To deal with complex enquires from staff, patients, relatives and visitors investigating and researching matters in order to provide information, guidance and advice to others in response to their queries in line with departmental key performance indicators.

This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience.

You’ll learn the following whilst working at the trust:

 1. An in depth understanding of the roles and responsibilities involved in working within the NHS

 2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

 3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You’ll have the following skills/experience:

* Ability to plan and prioritise own workload and that of the service on a daily basis, working mainly without supervision and using own initiative.

* NHS experience (essential)

* Reliable and organised paying attention to detail, with excellent interpersonal skills

* EPR experience (desirable)

* Strong IT skills

As a member of NHS Professionals, you have fantastic benefits:

* Competitive pay rates- work this week, get paid next week

* Essential support when you need it- 24/7 365 days- call us anytime

* Multi locational- work across neighbouring Trusts

* Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or…