Ophthalmology Directorate PA

To provide skilled PA support to the Clinical Director, Directorate Manager (DM), Matron, Lead Optometrist and Lead Orthoptist. To support the DM, Clinical Director, Matron and Allied Health Professional (AHP) Leads in the development and maintenance of the Ophthalmology Directorate projects, policies and processes. You will act as the general first point of contact for the Directorate, providing close administrative/PA support to the Clinical Director, DM, Matron and AHP Leads.

You will work alongside all areas of the directorate management, and wider divisional management team. You will be somebody who can both form strong working relationships with a wide range of people and therefore work well as part of a team, but also somebody who can work independently and manage competing priorities, using initiative and escalating appropriately. You will work closely with the operational management team.,

To provide skilled PA support to the Clinical Director, Directorate Manager (DM), Matron, Lead Optometrist and Lead Orthoptist. To support the DM, Clinical Director, Matron and Allied Health Professional (AHP) Leads in the development and maintenance of the Ophthalmology Directorate projects, policies and processes., § Oversee all Ophthalmology complaints from receipt to end point, maintaining accuracy and tracking within the directorate's complaints database § Ensure the prompt investigation and resolution of complaints in close liaison with the DM and other staff involved § Monitor action plans to prevent reoccurrence and ensure implementation, reporting back to DM as needed § Monitor the effectiveness and efficiency of the complaints process, improving and updating the process where necessary § Ensure that complaints are completed in line with the Trust's policy § Collect data from all clinical units, regarding gestures of thanks/patient compliments

Data and Administration § Provide primary PA administrative support to the Clinical Director, DM, Matron and AHP Leads including diary management, organising meetings with senior staff members as requested and ensuring that relevant papers are available in advance of meetings. This may involve liaising with other teams across the Trust - for example finance and HR. § Co-ordinate and attend directorate meetings (virtual and face to face) in liaison with the relevant meeting chair as required.

Support preparation and distribution of agendas, minutes/notes and any other coordination as needed. § Manage meeting room bookings electronically. § Coordinate travel arrangements as needed - for example supporting those to peripheral clinics. § Support DM in processing private patient activity, where required. § Prepare and distribute regular Directorate-wide communications, maintaining up to date circulation lists both manual and electronic as required.

This includes management of a monthly newsletter and maintenance of intranet/Sharepoint site. § Lead on organisation of Directorate GREAT days and audit meetings - twice annually. § Support and lead on preparation and maintenance of external and internal correspondence as required and requested by members of the directorate triumvirate - this may include sensitive information across various staffing groups. § Support the Directorate Manager with project/transformation work and delivery of CIPs.

This may include audit, data analysis and/or preparation of relevant documents. § Plan and manage own time using organisational and prioritising skills with the ability to multitask and meet tight deadlines. § Support new starters - for example, arranging access to relevant systems. § Act as a general first point of contact for the directorate, particularly during periods of leave in the triumvirate.

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