Adviceline Generalist Adviser

Location Any of our Oxfordshire office locations, including:
Abingdon, Didcot, Henley, Oxford, Thame, and Witney. Hybrid working considered.

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Here at Citizens Advice Oxfordshire, we are looking for a motivated, enthusiastic, and compassionate individual to join our team delivering a quality assured telephone advice service to clients across Oxfordshire. Providing advice through our Core service, this role will be managed by one of our Advice Service Managers and supported by our Advice Session Supervisors, and can be based from any of our Oxfordshire offices.

Our ideal applicant will have experience working with an Advice agency or in other client-facing advice roles. However, we would be willing to offer a trainee position to the right candidate who can demonstrate: how they otherwise meet the person specification, a true passion for helping people, and a strong commitment to the aims and principles of our service.

Disability Confident is a government scheme that supports employers to improve how they recruit, retain, and develop disabled people.