IT Technician

About Wychwood School

Wychwood School is a co‑educational day and boarding school for pupils aged 11‑18 set in the heart of Oxford. It is academically strong and pastorally outstanding, encouraging every pupil to be ambitious, aspirational and creative. The school values a family atmosphere, innovation, collaboration, creativity and leadership, aiming to inspire the great minds of tomorrow and foster a love for lifelong learning.

The IT Technician is responsible for a wide range of duties to maintain the smooth running of the school’s IT infrastructure. The post comes at an exciting time as the school rolls out personal devices to staff and students and integrates VR and AI into the classroom as part of an ambitious IT strategy.

• 08:00 – 16:00 Monday to Friday inclusive (some very occasional weekend work required to support school events or open days)
• 37.5 working hours per week with a 30‑minute unpaid lunch break per day

• Director of Operations and the Head

• Network Manager
• Other Support Team Staff

• £26,000 – £28,500 dependant on qualifications and experience
• 30 days annual leave plus bank holidays per annum (to be taken during school holidays)

• Company Pension Scheme
• Generous fee remission for children of staff members
• Free meals can be taken at school during your working hours in term time

• Installing, configuring, upgrading and maintaining IT equipment, systems, network infrastructure and services for users including staff, pupils and visitors
• Supporting IT projects including roll‑out of new hardware, software, network infrastructure and updates
• Troubleshooting, diagnosing and resolving issues within IT equipment and networking infrastructure including user error, hardware and software faults
• Taking pre‑emptive action to prevent common, recurring or predictable issues
• Monitoring helpdesk tickets and resolving user issues in a timely manner
• Communicating in a professional manner with all users, including staff and pupils, either face‑to‑face, over the telephone or via email
• Liaising with other school departments, in resolving issues, installing IT equipment, systems and services and in supporting IT projects
• Providing advice, guidance and training to users in relation to IT equipment, systems and services
• Experimenting, testing and evaluating new technology
• Maintaining the cyber security of school data, highlighting and challenging any risks as they are identified
• Creating and maintaining documentation including guides, procedural documentation, reports and asset registers
• Any other duties that your line manager sees fit, provided such duties are appropriate to your role
• Managing the maintenance of other IT operated through the network, e.g. telephone system, CCTV, website etc.

The IT Technician will be honest and reliable, a supportive team player, have a good work ethic, approach their work with a conscientious attitude, be loyal to the school, its ethos and Christian heritage, be flexible and willing to take on additional tasks related to the daily challenges of a busy school environment, and be committed to upholding all Health and Safety regulations in force.

Experience and qualifications essential include a basic understanding of computer networks and systems maintenance, proficiency in software installation, familiarity with operating systems and troubleshooting. Desirable qualifications include practical experience of IT support and a qualification in an ICT related field.

Wychwood School is committed to safeguarding and promoting the welfare of children. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers, the Disclosure and Barring Service (DBS) and online and open social media checks.