Customer Platforms Director; FTC

Overview

Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

Customer Platforms Director (12-month Fixed Term Contract). As Customer Platforms Director, you will shape and deliver ONT’s digital strategy to drive customer engagement, growth, and operational excellence. You’ll lead digital transformation initiatives, champion a customer-first mindset, and oversee all customer-facing digital platforms, including websites, community, e-commerce, onboarding, and omnichannel experiences.

This leadership role involves working closely with marketing, IT, product, sales, and business platforms. You’ll build and lead a high-performing multidisciplinary team across UX/UI, web, content, and analytics, manage external partners and budgets, and clearly articulate digital strategy and performance to senior stakeholders.

• Define and execute the overarching digital strategy to drive growth, engagement, and self-service efficiency
• Lead digital transformation initiatives across the organisation
• Identify emerging technologies and trends to enhance customer experience and operational efficiency

• Build, lead, and inspire a multidisciplinary digital team
• Foster a collaborative, innovative, high-performance culture

• Own and optimise all digital touchpoints including websites, community, e-commerce, onboarding, and omnichannel experiences
• Champion UX/UI best practices and user-centric design

• Define, track, and report core digital performance metrics
• Use data-driven insights to continuously improve digital effectiveness

• Partner cross-functionally with marketing, IT, product, and sales
• Present digital strategy and performance to senior stakeholders
• Manage vendors, agencies, licences, and digital budgets to ensure effective resource allocation

Essential:

• Bachelor’s degree in Digital Marketing, Business, Computer Science, or related field
• 7+ years’ experience in senior digital leadership roles with responsibility for strategy and transformation
• Proven delivery of large-scale digital platforms (web, apps, e-commerce)
• Strong experience leading multidisciplinary digital teams
• Deep understanding of digital ecosystems including UX/UI, SEO/SEM, e-commerce, and analytics
• Strong analytical, communication, stakeholder, vendor, and budget management skills
• Strategic, customer-first, results-driven mindset with a passion for developing digital talent

Desirable:

• Master’s degree (MBA, Digital Transformation, or related)
• Relevant certifications (Agile/Scrum, Google Analytics, Adobe, Digital Marketing Institute)
• Experience in large, customer-focused or regulated organisations
• Global or multi-region digital platform experience
• Exposure to AI-driven digital innovation
• Familiarity with platforms such as Salesforce, Storyblok, and Qualtrics
• Knowledge of GDPR, accessibility, and digital compliance standards

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Oxford Nanopore Technologies:
Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins.

The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.