Commercial Systems Coordinator

Commercial Systems Coordinator

Department: Internal Technology

Employment Type: Permanent - Full Time

Location: Oxford, UK

Based in Oxford, you'll join a dynamic and growing team responsible for the management, customisation, and maintenance of Aurora’s CRM system and its integrations. In this role, you will help improve the efficiency of our client-facing teams by understanding their commercial needs and translating those into well‑managed system processes.

This opportunity is perfect for someone early in their career, looking to build a strong foundation in CRM administration. You'll gain hands‑on experience in areas such as change and stakeholder management, colleague training, system development, and data management.

Successful candidates will possess excellent communication skills and be comfortable engaging with colleagues at all levels. You’ll need the ability to explain complex system processes clearly, ensuring that users can easily follow procedures and operate efficiently. A keen eye for detail will be essential to support troubleshooting and maintain data integrity.

As part of our global commercial team, you’ll work in a fast‑paced, collaborative environment that offers opportunities for growth and personal development. You’ll also gain valuable experience managing a market‑leading CRM system.

System administration

• Organise and conduct onboarding and training sessions for new users to ensure quick and efficient adoption.
• Follow up on user‑led administrative tasks to maintain system compliance and efficiency.
• Maintain a library of user reports and dashboards, offering insights and error reporting for process improvements.
• Perform basic Salesforce configurations, including creating and updating fields, page layouts, workflows, reports, and dashboards.
• Troubleshoot and resolve technical issues reported by users, ensuring minimal disruption.
• Assist in testing, implementing, and documenting new Salesforce features, updates, and releases.
• Manage data imports, exports, and cleansing to ensure data accuracy and integrity.

Ongoing User Training & Support

• Schedule and conduct regular training sessions to reinforce best practices, ensure compliance, and introduce new system features.
• Offer ongoing guidance to users navigating unfamiliar processes, ensuring smooth adoption.
• Support users via a shared inbox, promptly addressing user enquiries and troubleshooting requests.

Team Administration & Stakeholder Engagement

• Track, manage, and prioritise the Salesforce development pipeline, ensuring transparency and efficiency.
• Keep stakeholders informed about development progress, objectives, and upcoming system improvements.
• Analyse user feedback, identify recurring challenges, and recommend enhancements to improve the user experience.

Required attributes:

• A keen interest in systems, data management, and basic coding, with a willingness to develop technical expertise.
• Experience with analytical tools, Microsoft Excel, Power BI, and PowerPoint, with the ability to analyse data effectively.
• Strong time management with the ability to prioritise tasks efficiently, manage workloads independently, and meet deadlines in a fast‑paced environment.
• Excellent written and verbal skills with the ability to document processes, create reports, and communicate effectively across teams.
• Detail‑oriented and highly organised, strong accuracy in data, systems and process management.
• Proactive problem‑solving, a logical mindset with the initiative to research solutions independently before escalating issues.
• Collaborative and supportive team player, personable, approachable, and proactive in helping colleagues navigate system processes.
• Fast learner with growth mindset, the ability to adapt quickly to new processes, with a desire to continuously develop skills in system administration.

Desirable attributes:

• Experience in internal training and user support:
  Previous experience conducting training sessions, creating user guides, or providing technical support to colleagues.
• Hands‑on experience with databases and/or systems:
  Familiarity with managing, maintaining, or optimising databases, CRM…