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Technical Support Partner
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-06-06
Listing for:
John Lewis & Partners
Full Time
position Listed on 2026-06-06
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
About The Role
As a Technical Support Partner, you’ll be the first point of contact delivering technical expertise for electrical products sold at John Lewis, helping to resolve technical queries with our distinctive service. You will diagnose and troubleshoot product‑related issues and, when required, liaise with repairers and suppliers to ensure quick resolution for customers.
Key Responsibilities- Offer exceptional customer service, showing empathy with product issues.
- Keep customers updated on product repairs.
- Adhere to business systems and processes to minimise loss and protect profitability.
- Troubleshoot technical issues as a first line of resolution when possible.
- Support the shop team with general shop‑keeping tasks and customer service.
- Good communication skills to engage 3rd‑party suppliers and internal stakeholders.
- High level of product knowledge and expertise.
- Technical support experience.
- Experience in a customer‑facing retail environment.
- Ability to troubleshoot product‑related issues.
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