Senior IT Engineer

Role:
Senior IT Engineer Location :
Oxford Salary: £35,000 - £45,000 Type:
Full-time, Permanent Our client is a well-established Managed Service Provider delivering IT support, cloud solutions, and infrastructure projects to a broad range of SME and mid-market businesses across Oxfordshire and the surrounding areas. Due to continued growth, they are looking to recruit an experienced Senior IT Engineer to join their technical team. This is a varied and client-facing position, combining 2nd and 3rd line support responsibilities with project delivery, consultancy, and onsite customer engagement.

The Role As a Senior IT Engineer, you will act as a senior technical escalation point while working closely with clients to understand their requirements and deliver effective technology solutions.

Key Responsibilities Providing 2nd and 3rd line support across a wide range of customer environments Investigating and resolving complex technical issues Delivering infrastructure, cloud, migration, and modernisation projects Conducting client discovery meetings and technical consultations Gathering business and technical requirements Recommending and implementing appropriate IT solutions Carrying out onsite installations, upgrades, and project work Supporting Microsoft 365, Azure, Windows Server, Hyper-V, networking, and security technologies Managing and supporting backup and disaster recovery solutions Producing technical documentation and maintaining accurate records Building strong relationships with clients and acting as a trusted technical advisor Skills & Experience The successful candidate will have:
Previous experience working within a Managed Service Provider (MSP) Strong 2nd and 3rd line support experience Excellent knowledge of Microsoft 365 and Azure Experience supporting Windows Server environments Strong Hyper-V administration and troubleshooting experience

Experience with Veeam Backup & Replication and disaster recovery solutions Strong networking knowledge, including firewalls, VPNs, switching, and wireless technologies Experience delivering IT infrastructure and cloud migration projects Excellent troubleshooting and problem-solving skills Strong communication and customer-facing abilities Requirements Full UK driving licence Willingness to travel to customer sites as required Professional and consultative approach to customer engagement Ability to manage multiple priorities within a fast-paced MSP environment What's on Offer £35,000 - £45,000 salary Hybrid working Exposure to a wide range of technologies and projects Ongoing training and professional development Clear career progression opportunities Supportive and collaborative team environment If you're an experienced IT Engineer looking for a role that offers a blend of technical challenge, project work, consultancy, and customer engagement, we'd love to hear from you.