MSP - 2nd Line Support Engineer

A growing IT solutions provider is looking to add an IT Support Engineer to its internal helpdesk team, supporting SME clients across Oxfordshire and the Thames Valley.

This is a varied, hands-on role where you'll be involved in everything from day-to-day user support through to infrastructure, cloud, networking and security-related issues. It would suit someone who enjoys problem-solving, speaking with customers and building broader technical experience within an MSP-style environment.

You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues are resolved efficiently and professionally.

There will also be opportunities to get involved in wider technical enquiries, project-related work and continuous improvement across client environments.

• Providing telephone, email and remote support to customers
• Diagnosing and resolving desktop, server, cloud and network issues
• Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments
• Handling IT administration requests and routine system maintenance
• Taking ownership of tickets and keeping customers ...