Infrastructure & Cloud Operations Engineer - FTC

Overview

The Cloud Infrastructure Engineer is responsible for implementing, supporting, and optimising Lucy Group's public and private cloud platforms. Working across public and private cloud environments, the role delivers secure, resilient, and high-performing infrastructure services to support global operations. This includes managing deployments, monitoring performance, ensuring governance compliance, and collaborating with colleagues to deliver enterprise-grade cloud capabilities. The role reports to the Lead Cloud Architect and operates within Group IS, contributing to cloud strategy execution, technical implementations, and operational excellence initiatives.

• Operational responsibility for cloud infrastructure supporting 1,000+ global users.
• Implementation and support of public cloud and private cloud environments.
• Contribution to disaster recovery, performance optimisation, and capacity planning.
• Collaborate with network, security, and application teams to deliver integrated solutions; deploy, configure, and maintain cloud services and infrastructure components in public and private cloud environments.
• Monitor cloud environments to ensure performance, availability, and security compliance.
• Implement governance-aligned configurations and policies in line with architectural guidance.
• Troubleshoot and resolve cloud infrastructure issues, escalating as necessary.
• Contribute to automation initiatives using Infrastructure as Code (IaC) and scripting.
• Support backup, disaster recovery, and business continuity processes.
• Work with vendors and service providers to resolve incidents and implement improvements.
• Maintain accurate documentation of configurations, procedures, and changes.
• Participate in project delivery, providing technical input and operational handover.
• Stay current with cloud technology trends and recommend improvements where appropriate.
• Expand automation for cloud deployments to increase efficiency and reduce manual effort.
• Introduce cloud-native monitoring tools to enhance observability and proactive issue detection.
• Gain cross-training in Dev Ops practices to improve collaboration with development teams.
• Delivery and continuous improvement of Global IS services which support 1,000+ staff across multiple sites around the world.
• Participation in the design, delivery, and transition to service of local and remote Group IS projects.
• Provide support and guidance through escalation to our 1st and 2nd line IS operations.
• Work on BAU activities and infrastructure tasks.
• Drive business value from invested Microsoft technologies such as Azure, M365, Intune, and SharePoint.
• Monitoring and support of the IT infrastructure to achieve maximum availability, performance, and value.
• Liaising with 3rd party suppliers and technology partners.
• Performance management of core infrastructure and cloud technologies.
• Provide escalation for staff within the Infrastructure, Desktop, and IT Service Desk teams.
• Work with other team members to continually improve all aspects of IT services that deliver value and enhance the end-user experience.

• Degree or equivalent experience in IT, Computer Science, or related discipline.
• 3+ years in a cloud engineering or infrastructure operations role.
• Hands-on experience with Microsoft Azure, AWS and/or Nutanix.
• Knowledge of virtualization, networking, and storage technologies in cloud and hybrid contexts.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, Bicep, or ARM templates.
• Familiarity with cloud governance, compliance, and cost optimisation practices.
• ITIL Foundation or equivalent service management experience.
• Relevant cloud certifications (e.g., Microsoft Certified: Azure Administrator Associate) are desirable.

• Technical Expertise
  - Maintains up-to-date knowledge of cloud infrastructure technologies.
• Problem-Solving
  - Applies logical and structured approaches to diagnosing and resolving issues.
• Collaboration
  - Works effectively within cross-functional teams.
• Learning Agility
  - Adapts quickly to new tools, processes, and technologies.
• Resilience
  - Maintains focus and performance during incident resolution.
• Attention to Detail
  - Ensures quality and accuracy in configurations and documentation.
• Organizational awareness and data literacy.
• Creativity and innovation.
• Project management and facilitation.