IT Specialist

We’re AND-E – one of the fastest-growing insurance companies. And we’re proud of our warm and inclusive culture. We’re building a diverse community, with a unique blend of strengths, to take our business to the next level.

AND-E was shortlisted in the Best Insurance Employer category at the 2022 British Insurance Awards, earning a 5
* rating!

You will enjoy improving IT environments rather than simply maintaining them and be comfortable working across a broad range of responsibilities, from hands-on end-user support and device management through to Microsoft 365 administration, user access, automation and IT operations.

You will thrive in a collaborative, fast-paced environment where you can work independently, take ownership of your responsibilities and build strong relationships across the business. You will be proactive, solutions-focused and committed to delivering a reliable, secure and user-focused IT service.

This is an exciting opportunity to join the Aioi R&D Lab during a period of growth and organisational change. As the Lab moves towards operating as an independent entity, you will support the development of our IT environment by helping implement new systems, improve existing processes and contribute to building an efficient, secure and scalable technology function.

If you’re looking to go further, faster join us and enjoy every opportunity.

CHALLENGED NOW AND-EXPERT NEXT

Responsibilities:

* Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.

* Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.

* Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.

* Procure, configure, renew, and manage licenses for business applications and productivity tools.

* Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.

* Manage corporate domains, email domains, DNS settings, and related administrative activities.

* Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.

* Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure

* Develop and maintain automation scripts (i.e. Power Shell, Power Automate, etc.), and develop future strategies for Microsoft 365 products and services

* Provide help desk and user support services as the primary point of contact for IT operations, troubleshooting, and security-related inquiries.

Knowledge, Experience & Qualifications;

Essential:

- Prepare, configure, maintain, and troubleshoot office IT equipment including laptops, peripherals, meeting room devices, and related hardware.

- Manage and maintain office network infrastructure including Wi-Fi, LAN, internet connectivity, and network security settings.

- Perform laptop setup, software installation, device configuration, onboarding, replacement, and lifecycle management for employees.

- Procure, configure, renew, and manage licenses for business applications and productivity tools.

- Administer user accounts and access permissions for email systems, cloud services, collaboration platforms, and other business applications.

- Manage corporate domains, email domains, DNS settings, and related administrative activities.

- Maintain security and reliability of Exchange Online and Microsoft 365 systems and services and leverage Azure AD & on-Prem Active Directory Systems to enable Role Based Access and improve security.

- Expansion and operation of the Microsoft 365 tenant in the group, and support and operation of systems and applications in the Windows on-premises environment, with Microsoft 365 or in Azure

- Develop and maintain automation scripts (i.e. Power Shell, Power Automate, etc.), and develop future strategies for Microsoft 365 products…