Third Line Support
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-07-09
Listing for:
Profectus Recruitment
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
Windows Server, Systems Administrator, M365, SharePoint & Power Platform, Azure
Job Description & How to Apply Below
Profectus Recruitment are working with a growing Managed Service Provider who are looking to appoint an experienced 3rd Line Support Engineer to join their technical team.
This is a hands‑on role for an experienced IT engineer who enjoys solving complex technical issues across a broad range of client environments, acting as a senior escalation point and supporting infrastructure changes and projects.
The Role- Act as escalation point for complex technical issues
- Troubleshoot and resolve incidents across server, network, cloud and end‑user environments
- Own high‑priority tickets through to resolution
- Support infrastructure changes, upgrades and project delivery
- Carry out root cause analysis and implement permanent fixes
- Provide onsite support when required
- Work closely with internal teams and client stakeholders
- Maintain accurate documentation and service records
- Contribute to service improvement initiatives
- Microsoft 365, Azure and identity platforms
- Windows Server and virtualised environments
- Networking, switching and firewall technologies
- Intune and endpoint management
- SharePoint and collaboration tools
- Backup, DR and security tooling
- Power Shell and automation
- 5+ years’ experience in IT support, infrastructure or MSP environments
- Strong troubleshooting across Microsoft and business systems
- Experience with virtualised environments and networking concepts
- Working knowledge of Group Policy and Microsoft 365 (including Conditional Access)
- Experience with Intune and endpoint management
- Experience with firewalls, VLANs and backups
- Experience with SharePoint and email migrations
- Power Shell scripting or automation experience
- Strong communication skills and ability to manage priorities
- Full UK driving licence and access to a vehicle
- Broad exposure across multiple technologies and client environments
- Involvement in infrastructure projects and upgrades
- Training and certification support
- Structured working environment
- Office-based in outskirts of Oxford, Monday to Friday
- Standard hours with occasional earlier starts
- Flexibility required when needed
If you’re an experienced engineer looking for a varied MSP role with real technical depth, this could be a strong next step.
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