Business Analyst

Digital Business Analyst | Oxford (Hybrid) | £55,000 (12-Month FTC)

Are you a customer-focused Business Analyst who thrives on creating seamless online experiences? We are looking for an engaging, confident Digital Business Analyst to join our team on a 12-month fixed-term contract. This isn't just about mapping requirements; you will play a pivotal role in transforming the guest experience, ensuring that every digital interaction feels effortless and premium.

In this fast-paced digital environment, you will report directly to leadership with a matrix line to a consultant, taking ownership of an essential guest-facing platform roll‑out.

• System Integration and Configuration:
  Continuing the configuration, optimisation and implementation of our brand-new digital booking platform.
• Platform Migration and Streamlining:
  Managing the transition and data migration away from disjointed legacy systems into one unified ecosystem.
• Enhancing Guest Services:
  Expanding system capabilities to support high‑touch customer services.
• Cross‑Functional
  
  Collaboration:
  
  Acting as the critical bridge between technical delivery consultants and business teams to ensure features align perfectly with operational needs.

• A proven background operating as a Business Analyst within digital, e‑commerce or highly customer‑facing environments.
• A strong passion for utilising digital tools to enhance, streamline and perfect the physical‑to‑digital guest journey.
• Exceptional verbal and written communication skills, with the natural capability to confidently engage stakeholders and explain technical solutions clearly.
• Prior experience with configuring booking, reservation or ticketing systems is a massive advantage, though not mandatory.

• The chance to lead a major, highly visible digital transformation that directly touches millions of global guests.
• A highly competitive, flexible working model, requiring just two days a week in the stunning office environment.

£50,000 - £55,000 / year