Associate Engineer, GxP IT Support

Overview

We are seeking a hands‑on GxP IT Systems Engineer to support Moderna’s manufacturing operations at our Harwell site. This role will work closely with automation engineers, QC analysts, warehouse teams, and manufacturing operators, serving as the critical link between IT and Operational Technology (OT) while delivering compliant systems performance and exceptional end‑user support.

• Ensure compliance with GMP and data‑integrity standards, supporting inspections, audits, deviations, CAPAs, and SOP adherence.
• Provide Tier 1 support for manufacturing operations, responding to shop‑floor issues across workstations, HMIs, scanners, label printers, and thin clients.
• Triage and resolve IT incidents, requests, and change controls using a service‑oriented mindset and SLAs.
• Manage infrastructure operations, including troubleshooting Windows servers, VMs (VMware/Hyper‑V), Active Directory, DNS/DHCP, and time‑sync services.
• Support change execution activities in a validated GxP environment, maintaining audit trails and system states.
• Use observability tools such as Dynatrace, Splunk, and Pager Duty to monitor system health and resolve performance issues.
• Participate in endpoint protection and vulnerability management in coordination with security teams using tools like Crowd Strike.
• Maintain CMDB accuracy, system inventories, configuration baselines, and network documentation.

• Provide day‑to‑day end‑user IT support, including configuration and maintenance of laptops, mobile devices, and peripherals.
• Diagnose and resolve issues related to OS, Microsoft Office Suite, Outlook, and third‑party applications.
• Maintain detailed documentation for tickets, repairs, imaging, data wiping, and asset tracking.
• Deliver a high‑quality, customer‑centric experience in all end‑user interactions.
• Collaborate with QA, QC, Automation, Plant and Lab Engineering, and Digital Core teams to coordinate system downtime, restoration, and change advisory reviews.
• Participate in after‑hours or weekend support activities as needed based on manufacturing demands.

• Bachelor’s degree in computer science, information technology, industrial engineering, physical science, or a related field, or equivalent experience.
• Minimum of 3–5 years of experience supporting IT/OT systems in manufacturing and labs.
• Experience working in a Bio Pharma, GxP environment.
• Experience with virtual environments (VMware/Hyper‑V) and/or cloud platforms (AWS preferred).
• Experience with RDBMS (SQL Server or Oracle).
• Experience with backup/recovery systems (Acronis, Veeam, N2WS, etc.).
• Experience with cybersecurity endpoint protection applications (Crowd Strike, Symantec, McAfee, Carbon Black, etc.).
• Experience with infrastructure tools (Dynatrace, Pager Duty, Splunk).
• Excellent Windows and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills.
• Experience supporting Apple devices (MacOS, iOS) including JAMF environments.
• Experience with Service Now (a plus).
• Basic understanding of network routing, switching, and firewall concepts.

• Creative, analytical, and strong problem‑solving skills.
• Ability to troubleshoot complex issues in a high‑pressure environment.
• Capacity to react under pressure to any situation that may arise, maintaining professionalism and positive results in a multi‑location, 24×7 environment.
• Strong collaborative work style with excellent interpersonal skills and the ability to build successful professional relationships.
• Ability to work effectively in a cross‑functional, fast‑paced project environment.

• Best‑in‑class healthcare, plus voluntary benefit programs to support individual needs.
• Holistic approach to well‑being with access to fitness, mindfulness, and mental health support.
• Family‑building benefits, including fertility, adoption, and surrogacy support.
• Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year‑end shutdown.
• Savings and investments to help plan for the future.
• Location‑specific perks and extras.

Moderna is a smoke‑free, alcohol‑free, and…