Regional End User Technical Support Engineer

Regional End User Technical Support Engineer

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As a Regional End User Technical Support Engineer, you will play a key role in keeping NHS Blood and Transplant’s IT services running smoothly across multiple sites. You will install, configure and support a wide range of hardware, software, and clinical‑critical systems, providing both face‑to‑face and remote assistance to colleagues.

Working in a fast‑paced, customer‑focused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver life‑saving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBT’s IT infrastructure.

Your responsibilities will include:

• You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites.

• You will provide regional incident support for IT services to all our customers, managing the incidents, including using Customer Service Desk software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT.

• You will work face to face and remotely with our staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with our policies.

• You will be required to perform tasks essential to the provision and maintenance of IT systems.

• You will provide technical expertise through participating in, and chairing, expert groups, weekly team call reviews and project meetings.

• You will represent the Directorate at centre‑based meetings and working groups.

You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice.

You will be required to take part in an out of hours on call rota that could include some weekend work.

Experience and Knowledge

• Experience of working in a similar customer‑focused IT support environment

• Experience of providing support with Microsoft Office 365 including Windows 7 and 10

• Experience of working to a Service Level Agreement

• Experience and understanding of supporting Thin Client Citrix environments

Qualifications and Training

• Degree in computing, or equivalent experience

• Possess a valid driving licence, allowing you to drive in the UK

• Evidence of continuous professional development

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, you’ll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.

Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work – and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality.

Together we’ll save and improve more lives than ever.

You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community.

What we offer:

• Flexible working options – we promote flexible working where the role allows. We’re happy to discuss what flexibility might look like for you.
• Generous annual leave - 27 days annual leave (pro rata for part‑time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years.
• Inclusive pension scheme - the NHS Pension Scheme is a defined benefit…