3rd Line IT Support Engineer

Role: 3 Line IT Engineer

Location: Oxford

Salary: £35,000 - £45,000

?Profile

My client is a growing MSP based in Oxford and due to continued growth, they are looking to add a 3 Line Engineer to their team.

The 3rd Line IT Engineer is a client-facing role responsible for resolving high-level technical issues, supporting client infrastructure, and contributing to changes. This role operates within a structured MSP service environment, requiring adherence to ticketing processes, SLAs & utilisation targets, while maintaining a high standard of customer service and technical output.

In this position you will be supporting clients remotely whilst also visiting them onsite.

Key Responsibilities

• Troubleshoot/support/maintain platforms included in our core technology stack
• Woking at a technical 3 line level
• Act as a primary escalation point for 1st and 2nd line engineers
• Take ownership of priority and complex tickets through to resolution
• Deliver technical elements of IT changes, led by senior staff (implementations, migrations, upgrades)
• Work with internal and client stakeholders to ensure successful change delivery, with minimal disruption

Essential/Desirable Skills

• Enterprise firewall...