Hybrid Service Analyst — Publishing Tech Support
Job in
Oxford, Oxfordshire, OX1, England, UK
Listed on 2026-07-23
Listing for:
Oxford University Press
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, IT Specialist, Digital Media & Production
Job Description & How to Apply Below
Oxford University Press is seeking a Service Analyst to triage issues, perform root cause analysis, and deliver BAU changes across publishing platforms. You will work with Service Now and JIRA, collaborating with platform developers and internal teams to meet customer expectations and maintain service levels.
This hybrid role sits in Product Operations and involves embedding continual service improvement, coaching colleagues, documenting knowledge, and coordinating with a strategic technology
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