IT & Infrastructure Manager

Overview

Location:

15 Norham Gardens, Oxford, OX2 6PY

The Department of Education has an exciting opportunity to appoint an IT and Infrastructure Manager to lead a varied portfolio of responsibilities, including technical support, network and server management, IT security and compliance, data management, project delivery, infrastructure oversight and continuous improvement initiatives. The postholder will play a key role in ensuring the efficiency and quality of IT provision so that staff and students benefit from reliable, effective, and forward-looking IT and operational support in a busy academic environment.

You will provide high-quality technical leadership and user support, and have experience of designing and implementing IT policies, solutions, and improvements. The role also includes responsibility for infrastructure including aspects of building operations and facilities management, supplier relationships, emergency response coordination, line management of support staff and contribution to the planning and delivery of service improvements. Using your excellent problem-solving skills and technical knowledge, you will be able to diagnose complex issues, implement effective solutions, and deliver excellent customer service.

You should have experience of delivering customer-focused IT services and leading or mentoring a small team. You will also be educated to degree level or equivalent and have strong oral and written communication skills with the ability to work with stakeholders and staff at all levels. Experience of working within higher education, providing IT support for research projects and leasing and managing multiple companies and departments would be advantageous.

Hybrid working is available, with a minimum of three days per week on site depending on operational needs. When first appointed, the successful candidate will be expected to work full time on site while becoming established in the role. Some evening and weekend working will also be required on a rota basis to support the teaching needs of the department.

For further details of the role, please see the job description. The closing date for applications is 12 noon on 7 August 2026 and only applications received by this deadline will be considered. Interviews will be held soon after the closing date. £39,424 to £47,779 per annum (Grade
7)

• Lead and manage IT and infrastructure operations, including technical support, network and server management, IT security and compliance, and data management.
• Deliver projects and continuous improvement initiatives, and contribute to service planning and delivery.
• Oversee infrastructure including building operations and facilities management; manage supplier relationships; coordinate emergency response.
• Provide line management and development for support staff; mentor a small team; ensure high-quality customer service.
• Collaborate with stakeholders and staff at all levels; design and implement IT policies and solutions.
• Travel or on-site presence as required by operational needs and teaching requirements.

• Degree or equivalent level of higher education; strong written and verbal communication skills.
• Experience delivering customer-focused IT services; ability to diagnose complex issues and implement effective solutions.
• Experience in higher education IT support, research project support, and collaboration across multiple departments or companies (advantageous).
• Experience of leading or mentoring a small team and managing supplier relationships.
• Hybrid work arrangement available; willing to work on-site as required and support teaching needs on evenings/weekends on a rota basis.

Salary: £39,424 to £47,779 per annum (Grade
7).

Note:

Some evening and weekend work may be required on a rota basis to support teaching needs. Closing date for applications is 12 noon on 7 August 2026. Interviews will be held soon after the closing date.