IT Support Apprentice

Introduction Focus is looking to continue its success by offering you an apprenticeship within our software support team. We develop software for the property sector, with over 40 years of experience in the marketplace. We will be looking for you to get involved in a wide range of different jobs, allowing you to show us the talent you have to offer.

Focus Micro Systems are an In House Software Development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up. We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents.

Whatever the property agencies require, we have the software package waiting for them. Founded in 1981 we are proud of our position as market leaders in the property management software sector. We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency.

Our expert professional and friendly team are able to provide the perfect solution for any property agent. We build and update our software packages regularly to meet the ever-changing property market. We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.

We have been working with apprentices since 2010, and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer, and our duty is to make sure we can unlock that talent within you.

From the start of the role, you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs, and you will be trained on how to solve all types of queries.

Every support job is unique, which makes the role fun and interesting, meaning no two days are ever the same. You will get experience working in a professional environment, providing you with invaluable skills for any role, even beyond working with Focus. Duties you will get to learn and could be involved in include:

• Software support via telephone and email
• Software and database installations
• SQL queries and understanding of SQL Server
• Crystal report writing
• Problem-solving
• Software testing
• Demos and webinars
• Time ups and software customisations
• Azure server management

As you progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.

Potential for long-term opportunities and new roles within the business.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Team working
• Patience
• Excellent Work Ethic
• Microsoft Windows 7,8,10,11

• Essential - GCSE
  - English - A*-C/9-4
• Essential - GCSE
  - Maths - A*-C/9-4
• Desired - GCSE
  - Computer Science - A*-C/9-4

Course:
Information communications technician (level
3)

Level: 3

Route:
Digital

Apprenticeship Level: Advanced

• Working Week:
  Monday – Friday, 9:00am – 5:00pm.
• Expected Duration: 1 Year 3 Months
• Number of Positions Available: 3
• Training Provider: ABINGDON AND WITNEY COLLEGE