Third Line Engineer

3rd Line Service Desk Engineer

• Excellent opportunity to join a growing Managed Service Provider delivering tailored IT support, cloud solutions, cyber security, and consultancy services to a broad client base.
  * Full-time, permanent role focused on 3rd line support, technical escalations, infrastructure maintenance, and project delivery within a structured MSP environment.
  * Hands-on position working across Microsoft technologies, networking, virtualisation, cloud platforms, cyber security tools, and automation, with regular client interaction.
  * Office-based role in Botley with regular travel to customer sites.
  * To apply, please email

Who is the client?

Our client is an established UK Managed Service Provider delivering high-quality IT support, consultancy, and strategic technology solutions to organisations across a range of sectors. They pride themselves on building long-term client relationships through proactive service delivery, technical expertise, and a collaborative approach. Due to continued growth, they are looking to expand their Service Desk with an experienced 3rd Line Service Desk Engineer.

What will you be doing?

As a 3rd Line Service Desk Engineer, you'll act as a senior technical escalation point, taking ownership of complex support issues while ensuring excellent service delivery across a varied client portfolio.